TERMS AND CONDITIONS OF USE

Last Updated: 2/2/2026

These Terms and Conditions of Use (“Terms”) are entered into by and between you (“you,” “your,” or “User”) and Carly Hill Coaching LLC (“Company,” “we,” “us,” or “our”).

These Terms, together with our Privacy Policy and any other documents expressly incorporated by reference (including purchase terms, order pages, program agreements, and policies displayed at checkout), govern your access to and use of www.carlyhillcoaching.com (the “Website”) and any related products, services, content, courses, memberships, communities, events, digital downloads, webinars, emails, mobile applications, and software tools we offer (collectively, the “Products”).

By accessing or using the Website, purchasing any Products, or clicking “I agree,” “Buy,” “Checkout,” or similar language where presented, you agree to be bound by these Terms without modification. If you do not agree, you may not access or use the Website or Products.

1. PRIVACY POLICY

Your use of the Website and Products is also subject to our Privacy Policy, which is incorporated into these Terms by reference. Please review the Privacy Policy for information about how we collect, use, and share data.

2. ELIGIBILITY AND ACCOUNT RESPONSIBILITY

You must be at least 18 years old and have the legal capacity to enter into these Terms. By using the Website or Products, you represent that you meet these requirements.

If you create an account, purchase access to a portal, or join a community, you agree to provide accurate information and to maintain the confidentiality of your login credentials. You are responsible for all activity under your account.

We reserve the right to refuse service, terminate accounts, or restrict access at our sole discretion, including for violations of these Terms.

3. LAWFUL USE AND PROHIBITED CONDUCT

You agree to use the Website and Products only for lawful purposes and in compliance with these Terms. You may not:

violate any applicable laws or regulations;

infringe our intellectual property rights or the rights of others;

copy, reproduce, distribute, sell, or exploit any portion of the Website or Products except as expressly permitted;

share your login, course access, or purchased materials with anyone else;

attempt to disrupt, hack, reverse engineer, scrape, or interfere with Website functionality;

post or transmit content that is abusive, defamatory, harassing, obscene, or otherwise objectionable;

use the Website or Products to send spam or unsolicited commercial messages;

misrepresent your identity or affiliation.

4. EDUCATIONAL PURPOSES ONLY; NO PROFESSIONAL ADVICE

All content on the Website and within our Products is provided for educational and informational purposes only.

Nothing we provide constitutes medical, mental health, legal, tax, financial, or other professional advice. We do not provide therapy or mental health treatment through the Website or Products. You are responsible for your own decisions, actions, and results.

If you need professional advice, you should consult a qualified professional.

5. RESULTS DISCLAIMER

We may share examples, case studies, or testimonials. These reflect real experiences, but results vary and depend on many factors (including your background, effort, market, and execution). We make no guarantees regarding outcomes, earnings, revenue, or performance.

6. PURCHASES, BILLING, AND PAYMENT PLANS

6.1 Payment Authorization

When you purchase a Product, you authorize us (and our payment processors) to charge your selected payment method for the full amount or payment plan amount due, including any applicable taxes.

6.2 Payment Plans

If you choose a payment plan, you agree to timely payments according to the schedule shown at checkout. Unless expressly stated otherwise:

payment plans are a convenience and do not change your total purchase price;

missed or failed payments may result in suspension of access until your account is brought current;

we may attempt to reprocess failed payments and/or require updated payment information;

you remain responsible for the full balance owed under the plan.

6.3 Taxes

You are responsible for any applicable taxes, duties, VAT, or similar governmental charges related to your purchase unless otherwise stated.

7. DIGITAL PRODUCT DELIVERY; ACCESS; MODIFICATIONS

Many of our Products are delivered digitally (including portals, downloads, templates, recordings, communities, and AI tools). Unless otherwise stated, access is granted upon successful payment.

We reserve the right to modify, update, or discontinue the Website or any Product features at any time, including changing platforms or delivery methods, provided we make reasonable efforts to maintain access to purchased content during the stated access period (if any).

8. REFUNDS AND CHARGEBACKS

All sales are final unless we expressly state otherwise in writing or on the applicable order page.

8.1 No Refunds

Unless a Product’s sales page or checkout terms expressly provide a refund policy, Carly Hill Coaching LLC does not offer refunds for any reason once:

digital access has been granted,

a program has commenced (including access to the portal, community, or first live session), or

services have begun.

8.2 Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute without first contacting us at [email protected], we reserve the right to:

immediately suspend access to the Product(s) pending resolution; and/or

submit documentation to the payment processor demonstrating your agreement to these Terms and the delivery of Products.

This section does not limit your rights under applicable law, but you agree to make a good-faith effort to resolve disputes directly with us first.

9. INTELLECTUAL PROPERTY; LIMITED LICENSE

The Website and all content and materials provided by us—including videos, recordings, templates, worksheets, frameworks, prompts, course materials, branding, designs, text, graphics, and logos—are owned by Carly Hill Coaching LLC or our licensors and are protected by intellectual property laws (“Company IP”).

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Company IP solely for your personal use or internal business use (as applicable) and only while you remain in compliance with these Terms.

You may not:

share, resell, sublicense, or redistribute Company IP;

reproduce or publish Company IP publicly;

use Company IP to create competing products or training;

remove copyright notices or proprietary markings;

record or distribute calls or community content without express written permission.

Violation of this section may result in immediate termination without refund and may subject you to legal action.

10. USER SUBMISSIONS AND TESTIMONIALS

If you submit or share content with us (including testimonials, comments, messages, audio/video submissions, or feedback), you represent that you have the rights to do so and that it does not violate third-party rights.

You grant us a worldwide, non-exclusive, royalty-free license to use your submission for business operations, promotional purposes, and marketing, including reproducing, editing, and publishing your name and/or likeness in connection with your submission, unless prohibited by law or you revoke permission in writing where applicable.

11. AI TOOLS AND AI-ASSISTED FEATURES

Certain Products, features, or internal workflows may use artificial intelligence (“AI”) or automated tools to generate suggestions, drafts, analyses, or outputs.

You understand and agree that:

AI outputs may be inaccurate or incomplete and may require human review;

you are responsible for verifying AI outputs before relying on them;

AI outputs are provided for informational purposes and are not professional advice;

you may not use our AI-related tools or materials for unlawful activity, infringement, or to generate prohibited content.

Unless expressly stated otherwise, we do not guarantee the availability, accuracy, or uninterrupted operation of any AI feature.

(If your Privacy Policy addresses AI data use/training, this section stays high-level and contractual.)

12. COMMUNITY GUIDELINES (IF APPLICABLE)

If you access any community spaces (including Slack, Facebook groups, forums, or portals), you agree to participate respectfully and maintain appropriate confidentiality. We may remove content or users at our discretion for violations of these Terms or community standards. Removal for cause does not entitle you to a refund.

13. THIRD-PARTY LINKS AND SERVICES

The Website may contain links to third-party sites or tools. We are not responsible for third-party content, policies, or services. Your use of third-party services is at your own risk and subject to their terms.

14. DISCLAIMERS; NO WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Website or Products will be uninterrupted, error-free, secure, or free of viruses or harmful components.

15. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CARLY HILL COACHING LLC SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE OR PRODUCTS.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU PAID TO US FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

16. INDEMNIFICATION

You agree to indemnify and hold harmless Carly Hill Coaching LLC from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your use of the Website or Products, your violation of these Terms, or your infringement of any third-party rights.

17. TERMINATION

We may suspend or terminate your access to the Website or Products at any time if we believe you have violated these Terms. Upon termination, the license granted to you ends immediately. No refunds are provided for termination due to breach.

18. GOVERNING LAW; DISPUTE RESOLUTION; MEDIATION

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

You agree that the parties will attempt in good faith to resolve any dispute through informal negotiation. If unresolved, the parties agree to participate in mediation in Florida before filing litigation, except where prohibited by law or where injunctive relief is necessary to protect intellectual property.

(If your attorney wants arbitration, this section can be swapped.)

19. CHANGES TO THESE TERMS

We may update these Terms at any time. The “Last Updated” date reflects the most recent revision. Continued use of the Website or Products after changes constitutes acceptance of the updated Terms.

20. SEVERABILITY; ENTIRE AGREEMENT

If any provision is found unenforceable, the remaining provisions remain in effect.

These Terms, together with the Privacy Policy and any purchase-specific terms presented at checkout or in a program agreement, constitute the entire agreement between you and Carly Hill Coaching LLC regarding your use of the Website and Products.

21. CONTACT

Questions about these Terms may be sent to:

Carly Hill Coaching LLC
Email: [email protected]