Client Success Manager

1:1 Client Experience & Retention Specialist

Full-Time | 1099 Contractor | Remote | Reports to CEO

Location

Remote

Most coaching businesses treat client success like a checkbox, onboard them, give them access, and hope they figure it out. We don't do that. At Carly Hill Coaching, client success is the entire business model. We're hiring a Client Success Manager who can deliver high-touch, 1:1 support that blends business strategy with emotional intelligence because our clients aren't just learning how to run a coaching business, they're navigating the mental and emotional shifts that come with leaving a stable career and betting on themselves. If you've built your own online business or worked as a therapist, you already know: the logistics are the easy part. The real work is helping people move through fear, imposter syndrome, and self-doubt while they build something that actually works. If you're someone who can coach the business AND the person at the same time, keep reading.

Who We Are

Carly Hill Coaching helps licensed therapists transition into profitable coaching practices without burning out or starting from scratch and we're expanding to help other entrepreneurs build scalable online businesses. We've built a proven system, The Coach Intensive (TCI) that takes professionals from session-by-session survival mode to running high-ticket coaching businesses with real revenue and freedom. Our clients don't just learn theory; they build actual income streams while we coach them through every step. We're a lean, high-performing team that values systems over hustle, data over opinions, and outcomes over activity. More importantly, we're led by a founder who actually cares about people, Carly is one of the healthiest, most emotionally grounded leaders you'll work with in this space. We don't operate from chaos or scarcity. We build with intention, we support our team, and we show up for our clients in a way that most coaching programs don't.

IF YOU WORKED HERE LAST WEEK

You might have:

  • Hosted ten 1:1 client check-in calls where you helped one client break through pricing fears and raise their rates by $3K, walked another through launching their first paid pilot program, and coached a third on how to handle imposter syndrome while booking discovery calls

  • Identified a client who hadn't logged into the program in two weeks, reached out proactively, discovered they were overwhelmed by their private practice transition, and created a custom 30-day action plan that got them back on track and posting wins in the community within 72 hours

  • Led a group coaching call on "Content Marketing That Actually Converts" where you taught the framework for creating educational content that attracts ideal clients AND coached through the fear of being visible online, resulting in two clients posting consistently for the first time and booking inbound discovery calls that week

  • Noticed a pattern of clients getting stuck on the same curriculum step, flagged it to leadership with a proposed solution, and worked with the team to create a quick-win resource that eliminated the bottleneck for future clients

YOUR CORE RESPONSIBILITIES

We value ownership over task lists. Here's where you'll lead:

  • 1:1 Client Check-Ins & Progress Tracking You'll host regular 1:1 calls with TCI clients to ensure they're progressing, hitting milestones, and actually building their businesses. You're not just checking boxes, you're coaching them through the tactical steps (launching offers, pricing, marketing) AND the emotional resistance that shows up when they're doing something new and scary.

  • Proactive Client Experience & Retention You'll monitor client engagement, reach out when someone goes quiet, and create personalized action plans to get them back on track. You own the client experience end-to-end, which means you're the safety net that catches people before they churn and the cheerleader who celebrates every win along the way.

  • Group Coaching & Community Leadership You'll lead group coaching calls on specific business-building topics, facilitate peer support in the client community, and create an environment where clients feel seen, supported, and motivated to keep going even when it's hard. You're not lecturing, you're coaching, connecting, and creating momentum.

  • Client Feedback & Program Optimization You'll gather real-time feedback from clients about what's working and what's not, identify patterns in where people get stuck, and bring solutions to leadership so we can continuously improve the program. You're the voice of the client inside the company.

  • Emotional Intelligence & Mindset Coaching You'll help clients navigate fear, imposter syndrome, self-doubt, and the mental blocks that come with building a business. You understand that mindset isn't fluffy—it's the difference between someone who takes action and someone who stays stuck. You know how to hold space, ask the right questions, and help people move forward even when they're scared.

THE TRAITS WE'RE CALLING IN

We hire humans, not checklists, but success here requires:

  • You're a coach, not a consultant. You don't just tell people what to do, you help them figure out why they're not doing it and what needs to shift internally for them to take action. You ask great questions, listen deeply, and know how to meet people where they are without letting them stay stuck.

  • You blend warmth with accountability. You're empathetic and supportive, but you also hold clients to the commitment they made to themselves. You celebrate wins, but you also call people forward when they're hiding, making excuses, or playing small. You care too much to let people quit on themselves.

  • You thrive in a healthy, high-performing team environment. You don't need drama, ego, or chaos to feel important. You show up consistently, communicate proactively, and genuinely enjoy working with people who care about doing great work without burning out. You appreciate working for a leader (Carly) who actually has her life together and leads from groundedness, not scarcity.

  • You're process-oriented and detail-focused without losing the human touch. You track client progress, document wins and challenges, and follow systems, but you never let the process get in the way of showing up as a real person who genuinely cares about the people you're coaching.

  • Bonus points if you've built your own online business or worked as a therapist. You'll have an edge if you know what it feels like to put yourself out there, launch an offer, deal with rejection, and keep going anyway, or if you've sat across from clients as a therapist and helped them navigate major life transitions. Either way, understanding that business-building is as much emotional work as it is tactical work will make you exceptional in this role.

WHAT SUCCESS LOOKS LIKE

You own these key metrics:

  • Client Retention: Churn stays below 10%, clients complete the program at higher rates than industry average, and feedback is overwhelmingly positive because clients feel seen, supported, and genuinely cared for.

  • Client Progress & Wins: Clients are actively building their businesses, launching offers, booking discovery calls, closing clients, and hitting revenue milestones, because you're helping them take consistent action and move through resistance.

  • Proactive Engagement: You catch disengaged clients early, reach out before they churn, and successfully re-engage at least 70% of clients who start to go quiet by creating personalized action plans that get them back on track.

  • Community & Culture: Clients feel connected to the program and each other, group coaching calls have high attendance and engagement, and the community is active with wins, questions, and peer support because you've created a space where people genuinely want to show up.

  • Feedback Loop: You're consistently bringing client insights to leadership, identifying where people get stuck, and proposing solutions that improve the program—making you a trusted voice inside the company who helps us get better every quarter.

COMPENSATION & BENEFITS

Base Salary: $4,000–$5,500/month (based on experience)

Performance Bonuses: Bonuses tied to client retention, progress milestones, and program feedback (structure customized based on your track record)

Structure: 1099 contractor position with long-term growth potential as the team scales

We're not trying to be a hustle, culture coaching company. We're building a team that actually cares about clients, supports each other, and does great work without burning out.

APPLY NOW

If you're all-in, we want to hear from you.