Automations & Tech Specialist
Automations & Tech SpecialistThe Execution Engine Who Keeps Your Tech Running Flawlessly
Full-Time | 1099 Contractor | Remote | Reports to Director of Operations
Location
Remote
Every automation, every funnel, every workflow that powers Carly Hill Coaching needs to work perfectly—especially when we're launching a 5-day challenge with hundreds of registrants or onboarding 35 new TCI clients in a single month. This role owns the execution layer of our tech stack: building automations in GoHighLevel and Zapier, maintaining process maps, troubleshooting tech issues before they escalate, and ensuring 99%+ uptime across all systems. If you think in logic flows, love the satisfaction of zero broken Zaps, and can toggle between building a funnel and solving a technical fire—this is your seat.
Who We Are
Carly Hill Coaching helps licensed therapists transition into profitable coaching practices without burning out or starting from scratch—and we're expanding to help other entrepreneurs build scalable online businesses. We've built a proven system—The Coach Intensive (TCI)—that takes professionals from session-by-session survival mode to running high-ticket coaching businesses with real revenue and freedom. Our clients don't just learn theory; they build actual income streams while we coach them through every step. We're a lean, high-performing team that values systems over hustle, data over opinions, and outcomes over activity. We're scaling to $5M in 2026, and we need someone who can ensure our tech infrastructure supports that growth without breaking.
IF YOU WORKED HERE LAST WEEK
You might have:
Maintained 99.8% uptime across 40+ active GoHighLevel automations during the February 5-day challenge processing 200+ registrants, with zero critical failures and zero student-facing bugs
Built and deployed 6 new Zapier workflows connecting GoHighLevel, Slack, ClickUp, and Numeric—all tested, documented, and running with zero broken Zaps
Solved 10 first-line tech support tickets within 24 hours by diagnosing tag errors, workflow gaps, and integration issues—escalating only 1 with clear solution recommendations
Created and maintained 12 process maps in Puzzleapp.io (migrating from Miro) showing current-state workflows, optimized logic flows, and live links to all systems—turning the Director's rough sketches into clean, executable documentation
Identified and fixed 2 automation bottlenecks in the TCI onboarding flow that were delaying logistics calls by 48 hours, documenting the fix with a Loom and updating the SOP so it never breaks again
YOUR CORE RESPONSIBILITIES
We value ownership over task lists. Here's where you'll lead:
GoHighLevel Automation Ownership You build, optimize, and maintain all automations inside GoHighLevel—tags, triggers, workflows, pipelines, forms, funnels, and client portals for both internal operations and client delivery. You own 99%+ uptime, zero broken workflows, and seamless client experiences from the moment they purchase through their entire TCI journey.
Zapier Execution & Monitoring You build and monitor all Zapier integrations connecting our tech stack (GoHighLevel, Slack, ClickUp, Numeric, ManyChat), ensuring zero broken Zaps and instant escalation when third-party platforms change. You test every workflow before launch, document fallback logic, and proactively catch issues before they impact clients or team.
Process Mapping & System Documentation The Director of Operations creates rough workflow concepts—you turn them into clean, executable process maps in Puzzleapp.io with proper logic flows, decision trees, and live system links. You maintain version control, update maps as systems evolve, and ensure every process is documented well enough that anyone can execute it.
First-Line Tech Support & Troubleshooting When something breaks or feels off, you're the first responder—diagnosing tag errors, workflow gaps, integration failures, and user issues within 24 hours. You solve 80%+ of issues independently and escalate the rest with clear analysis and solution recommendations, not just problem descriptions.
Cross-Functional Systems Support You support ad hoc build requests across the team—whether it's a new funnel for the January half-day workshop, a Slack automation for client success tracking, or a quick fix to a broken form. You move fast, document everything, and ensure handoffs are clean so others can maintain what you build.
THE TRAITS WE'RE CALLING IN
We hire humans, not checklists, but success here requires:
You've built production-level automations in GoHighLevel and Zapier, process enrollments at scale, and don't break during high-traffic periods—not just simple workflows, but multi-step logic with error handling and fallback sequences.
You're a first-line tech troubleshooter who diagnoses root causes fast. You don't just band-aid issues—you investigate why the tag didn't fire, trace the workflow backwards, test the fix, and document it so it never breaks again.
You think in process maps and documentation. You can take a messy workflow and turn it into a clean visual diagram with decision trees, system connections, and step-by-step logic that anyone can follow—and you keep it updated as systems evolve.
You're detail-obsessed and triple-check everything before launch. You test every link, every trigger, every integration before marking something complete because you know one broken workflow can impact dozens of clients—and that's not acceptable.
You thrive in fast-paced launch environments and stay calm under pressure. When 200 people are registering for a challenge and someone reports a broken automation, you're the person who investigates, fixes, and communicates status updates without panicking.
WHAT SUCCESS LOOKS LIKE
You own these key metrics:
System Uptime: Maintain 99%+ reliability across all GoHighLevel automations and Zapier workflows with zero critical failures.
First-Line Resolution: Solve 80%+ of tech support tickets within 24 hours without escalation, with clear documentation of fixes and root cause analysis.
Zero Broken Zaps: Monitor and maintain all Zapier integrations with proactive testing and instant response when third-party platforms change or workflows break.
Documentation Excellence: Create and maintain process maps for 100% of custom builds, with weekly SOP updates and Loom walkthroughs attached to all major deliverables.
Build Velocity: Complete 100% of assigned funnel, automation, and workflow builds on time and within scope, with clean handoff documentation and tested functionality.
COMPENSATION & BENEFITS
Base Salary: $1,700–$2,000/month (based on experience)
Performance Bonuses: Bonuses tied to system uptime, build velocity, and zero-critical-failure months
Structure: 1099 contractor position with long-term growth potential as the business scales.
APPLY NOW
If you're all-in, we want to hear from you.